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Have a question or need assistance? Our team is here to help. Contact us today for all your jewellery needs.
Frequently asked questions
When will my items arrive?
All orders are sent via Royal Mail Special Delivery by 1pm, ensuring your jewellery arrives safely and securely.
Once your order has been despatched, you will receive an email with your tracking number so you can follow its journey. A signature will be required upon delivery.
Delivery times:
Monday - Thursday: Orders placed before 2pm will normally arrive the next working day.
Friday: Orders placed before 2pm will normally arrive on Monday.
Weekends and bank holidays: Orders will be despatched on the next working day.
Please note that delivery times may vary during bank holidays and busy periods.
Royal Mail Special Delivery by 1pm is subject to Royal Mail's terms and conditions.
Do you offer payment plans?
We do have a layaway option. Full payment is required within 60 days. Please contact us at sales@lincsjewellery.co.uk for more information.
What payment methods do you accept?
We accept payment by bank/credit cards and various PayPal options via the website.
If you prefer to pay by bank transfer, please contact us via sales@lincsjewellery.co.uk to arrange.
I have received my order but it is faulty/damaged
In the unlikely event this occurs, please contact us within 24 hours of receiving your order via sales@lincsjewellery.co.uk. You will be required to send your item back to us via Royal Mail Special Delivery. We will then assess the item prior to offering an exchange or refund if the item is faulty.